Frequently Asked Questions

GENERAL QUESTION

Bulk SMS messaging enables businesses to send large volumes of SMS messages to multiple recipients simultaneously, making it a highly effective communication tool. The process begins with compiling and segmenting a contact list based on various criteria such as demographics or purchase history. Businesses then craft a concise, compelling message and personalize it where possible. After selecting a reliable SMS service provider and uploading the contact list and message to their platform, businesses can send the campaign immediately or schedule it for optimal times.

 

The effectiveness of bulk SMS messaging lies in its high open rates, immediate delivery, and cost-efficiency. By monitoring delivery and engagement metrics in real-time through the provider's platform, businesses can assess the success of their campaigns and make data-driven adjustments for future messages. This method ensures timely, widespread reach, even in areas without internet access, making it a versatile and powerful tool for engaging audiences and driving action.

Yes, bulk SMS supports accented and foreign language characters. This allows you to send SMS messages in various languages and include special characters, ensuring your messages are accurately conveyed and culturally relevant to your audience. Whether you need to communicate in languages with accents, diacritical marks, or entirely different scripts, bulk SMS has you covered, enhancing the effectiveness of your global messaging campaigns.

Yes, each message that is sent out can be replied to. Each sent message is allocated a unique identifying number. Should your customers wish to respond to the SMS you sent, this unique number will ensure that the customer's response is routed directly to your Inbox.

Messages sent via bulk SMS are typically delivered within seconds. The platform is designed to ensure rapid delivery, leveraging advanced infrastructure and robust networks to achieve near-instantaneous transmission. While the exact delivery time can vary slightly depending on the recipient's location, network conditions, and message volume, bulk SMS services prioritize speed and reliability to ensure your messages reach their audience promptly.

The cost of bulk SMS varies based on the volume of messages you send. Prices can start as high as $0.035 per SMS for smaller volumes and decrease to as low as $0.005 per SMS for larger volumes. Typically, SMS providers offer tiered pricing models, where the cost per message drops as the quantity of messages increases. This pricing structure incentivizes higher volume messaging, making it more cost-effective for businesses to reach a large audience. More on pricing →.

SEND BULK SMS

Bulk SMS refers to the process of sending a large volume of SMS messages to multiple recipients simultaneously. It's commonly used by businesses and organizations for various purposes such as marketing campaigns, notifications, alerts, and customer communication.

Yes, bulk SMS is legal in Brazil, but it must comply with specific regulations to ensure lawful and ethical use. Businesses must obtain explicit consent from recipients before sending messages and provide an easy opt-out option. Compliance with Brazil's General Data Protection Law (LGPD) is essential, as it governs how personal data, including phone numbers, can be used and protected. Ensuring adherence to these regulations is crucial for conducting legal bulk SMS campaigns in Brazil.

Yes, this limit may vary depending on the specific service provider and the plan you have chosen. The send limit could be based on factors such as the number of messages sent per day, per month, or per campaign. Exceeding this limit may incur additional charges or result in restrictions on further messaging until the limit resets. It's essential to review the terms and conditions of your bulk SMS service provider to understand any send limits and ensure compliance with their policies.

Some benefits of bulk SMS include its high open rates, immediate delivery, cost-effectiveness, wide reach (even in areas without internet access), and the ability to deliver time-sensitive information.

You can measure the effectiveness of your bulk SMS campaign by tracking metrics such as delivery rates, open rates, click-through rates (if your message includes links), and conversion rates. We offer analytics and reporting tools to help you track these metrics.

Yes, we offer features to personalize messages, such as inserting the recipient's name or other customized fields into the message content. Personalization can help improve engagement and response rates.

PRICING AND PURCHASING

Our platform works on a prepaid basis. You can purchase credits online via Credit or Debit card, PayPal, Moneybookers or electronic funds transfer. Should you wish to pay via electronic funds transfer, our bank details will be available when you are logged in to your account and select Invoices > PIX.

If you don't use all your bulk SMS credit, the remaining balance will carry over to the next billing cycle, depending on the terms and conditions contracted. Some of our plans may have an expiration period for unused credits, so we encourage you to review your contract or service agreement for specifics regarding credit rollovers or expirations. If you have any questions or need further clarification, please contact our customer support team for detailed information about our credit usage policies.

Yes, you can change your bulk SMS plan at any time. We understand that your messaging needs may evolve, so we offer flexibility in adjusting your plan to better suit your requirements. Whether you need to upgrade for more credits or switch to a different plan, our customer support team is here to assist you with the process. Please contact us to discuss your needs and make the necessary changes to your plan.

REGULATIONS

Yes, bulk SMS is legal in Brazil, but it must comply with specific regulations to ensure lawful and ethical use. This includes obtaining consent from recipients and providing an opt-out mechanism.

The LGPD (Lei Geral de Proteção de Dados) is Brazil's data protection law that governs how personal data, including phone numbers, can be collected, stored, and used. It aims to protect the privacy of individuals and ensure that data is processed transparently and securely.

Yes, SMS messages must not contain misleading information, inappropriate content, or violate any advertising standards set by Brazilian law. Ensure your content is truthful, respectful, and relevant to the recipients.

For more detailed information, consult the official LGPD documentation, regulatory bodies such as ANATEL (the Brazilian National Telecommunications Agency), or legal professionals specializing in data protection and telecommunications law in Brazil.

Concatenated SMS

Concatenated SMS allows long messages exceeding 160 characters to be split into multiple parts, sent individually, and reassembled on the recipient's device as a single message.

Concatenated SMS is billed based on the number of individual SMS segments sent (160 chars per segment), with each segment being charged as a separate SMS. When an SMS includes emojis, it often uses Unicode encoding, which reduces the character limit per segment to 70 characters. Consequently, concatenated SMS with emojis is billed based on the number of 70-character segments required to send the full message, with each segment charged as a separate SMS.

SMS API INTREGRATION

An SMS API (Application Programming Interface) allows your application or website to send and receive SMS messages programmatically. It enables seamless integration of SMS functionalities into your existing systems.

To integrate our SMS API into your application, you'll need to sign up for an API key through our platform, follow the provided documentation, and use the sample code to connect your system to our SMS gateway. Our technical support team is also available to assist you during the integration process.

Our SMS API supports multiple programming languages including Python, Java, PHP, .NET, Ruby, and JavaScript. This flexibility allows developers to integrate SMS functionality regardless of their preferred coding language.

Our SMS API provides detailed delivery reports and status updates for each message sent. You can access this information through the API or our web dashboard to monitor the performance of your SMS campaigns.

Access to our SMS API is included in our bulk SMS plans. However, usage costs depend on the volume of messages sent and your specific plan. Please refer to our pricing page or contact our sales team for more details.